Google AdSense Account Login Bug…

I am only posting this because I found a bug in Google’s account ID logic. If you encounter this bug, its very difficult to rectify, especially since there is no direct phone or email AdSense support – only online forums.

Whats the bug?

So an AdSense account is tied to a main google account. This could be your G Suite email, like user@domain.com or generic Gmail google account like user@gmail.com. The account is then associated with a website, say www.domain.com. A website entity can only be assigned to a single account. So here is the bug occurs:

  1. You setup G Suite for business so you can use Gmail with your own domain, lets call this domain foo.com and your G Suite login/account is bob@foo.com.
  2. Over time, you decide to show ads on your foo.com website, so you signup for AdSense using your bob@foo.com google account.
  3. Everything works great, your making money showing Ads.
  4. One day you decide you dont want to use Gmail for email services, you want to move your foo.com email service to another party. So you go into G Suite and cancel all G Suite for foo.com. At this point, your bob@foo.com google account is deleted.
  5. A few months go by and forgot about the AdSense stuff, so you try to login to AdSense… But WAIT.. your AdSense login was bob@foo.com google account, which doesn’t exist now, so you cant login.
  6. You assumeall accounts are deleted that are associated with bob@foo.com so you create a new free generic gmail account, like bob.foo@gmail.com.
  7. You create an AdSense account for bob.foo@gmail.com and associate it with your foo.com website. When you do this, Google analyzes your site and says to check back in 24 hours.
  8. The next day you get an email from AdSense that looks like this:

The problem is none of these options will help you because its IMPOSSIBLE to login to AdSense as bob@foo.com. You are now in this paradox where google has an old invalid account preventing you from creating a new AdSense account, and there is no way to delete the account, nor is there a way to easily contact Google to have them fix this anomaly.

What do you do? 

After many AdSense forum posts, someone (presummably from Google) sent me a link to a hidden form submission page:

https://support.google.com/adsense/contact/cant_log_in

This page gathers basic info, though it still lacks the option to describe whats really going on, then sends to a human at Google. I recommend in the box where it asks about browser issues, type in an explanation of the bug.